It is helpful for the candidates to know 70-685 Windows 7, Enterprise Desktop Support Technician exam topics.
Identifying cause of and resolving desktop application issues (20-25%)
Identifying cause of and resolving networking issues (20-25%)
Managing and maintaining systems that run Windows 7 client (20-25%)
Supporting mobile users (15-20%)
Identifying cause of and resolving security issues (15-20%)
Published: November 27, 2009
Languages: English, German, Japanese
Technology: Windows 7
Credit toward certification: MCP, Specialist
Share some Microsoft 70-685 exam questions and answers below.
A company has computers that run Windows 7 Enterprise. A user’s computer has been crashing and showing error messages over the past several days. You need to gather historical information about the errors. Which tools should you use? (Choose all that apply.)
A. Troubleshooting in Control Panel
B. Performance Monitor
C. Disk Defragmenter
D. Event Viewer
E. Reliability Monitor
Answer: D, E
A company has computers running Windows 7 Enterprise and has hardware capable of displaying Windows Aero. A user is unable to use Windows Flip 3D and does not see previews of open windows from the taskbar. You need to ensure that the computer displays Aero. What should you do? (Choose all that apply.)
A. Upgrade to Windows 7 Ultimate.
B. Update to the latest video driver.
C. Run the Aero troubleshooter tool.
D. Add additional RAM in the computer.
E. Change the theme to an Aero theme.
F. Re-run the assessment for the Windows Experience Index.
Answer: B, C, E