MB2-714 Microsoft Dynamics CRM 2016 Customer Service

It is useful for the candidates to know MB2-714 Microsoft Dynamics CRM 2016 Customer Service exam topics.

Manage cases and the knowledge base (25-30%)
Manage queues, entitlements, and service level agreements (SLAs) (25-30%)
Manage service scheduling, interactive service hub, and the unified help desk (20-25%)
Work with FieldOne and surveys and perform service management analysis (20-25%)

Published: January 22, 2016
Languages: English, Chinese (Simplified), French, German, Japanese, Spanish
Audiences:Information workers
Technology: Microsoft Dynamics CRM
Credit toward certification: Specialist

Share some Microsoft MB2-714 exam sample questions below.

You plan to create a service activity. You need to identify which resources can be added to the service activity. What are two possible resources that you can add to the service activity? Each correct answer presents a complete solution,
A. a user
B. a territory
C. a business unit
D. a facility
Answer: A

You have a Dynamics CRM organization. You need to recommend which technology can be used to integrate CRM to a telephony system and to provide call scripts from within CRM cases. Which technology should you recommend?
A. Microsoft Parature
B. the Engagement Hub
C. the interactive service hub
D. the Integrated Desktop Agent
Answer: D


MB2-710 Microsoft Dynamics CRM 2016 Online Deployment

It is helpful for the candidates to know MB2-710 Microsoft Dynamics CRM 2016 Online Deployment exam topics below.

Implement a Microsoft Dynamics CRM Online deployment (10% – 15%)
Configure Microsoft Dynamics CRM Online (10% – 15%)
Manage Microsoft Dynamics CRM Online (10% – 15%)
Manage related services (10% – 15%)
Manage mobile device apps (10% – 15%)
Implement Microsoft Dynamics CRM for Microsoft Office Outlook (10% – 15%)
Manage email (10% – 15%)
Manage server-side synchronization (10% – 15%)

Published: January 26, 2016
Languages: English
Audiences:IT Professionals
Technology: Microsoft Dynamics CRM
Credit toward certification: Specialist

Share some Microsoft MB2-710 exam questions and answers below.

What an advantage of using the Email Router tor email processing?
A. Can synchronize appointments, contacts, and tasks directly with Microsoft Exchange.
B. Provides error reporting in the application.
C. Can be used with all combinations of online/on-premise hybrid environments.
D. Managed in the web application.
Answer: B

How many dashboards can be configured to be displayed in Microsoft Dynamics CRM for tablets?
A. multiple system and multiple user dashboards
B. one system and multiple user dashboards
C. one system and one user dashboard
D. multiple system dashboards only
Answer: D


MB2-713 Microsoft Dynamics CRM 2016 Sales

Knowing MB2-713 Microsoft Dynamics CRM 2016 Sales exam topics are valuable in your preparation.

Manage Microsoft Dynamics CRM components and the product catalog (24%)
Manage leads, opportunities, and sales (30%)
Manage metrics and perform sales analysis (23%)
Integrate Microsoft Dynamics CRM with other products (22%)

Published: January 22, 2016
Languages: English
Audiences:Information workers
Technology: Microsoft Dynamics CRM
Credit toward certification: Specialist

Share some Microsoft MB2-713 exam questions and answers below.

You createapersonal view. You need to ensure that both you and a coworker can use the view. What are two possible ways toachieve the goal? Each correct answer presents a complete solution.
A. Email the Fetch xmlfile.
B. Sharethe view.
C. Email a link from the Advanced Find ribbon.
D. Assign the view.
Answer: B,C

For a Customer an invoice named Inv1is created automatically from an order named Ord1. The customer asks you to add a Hat delivery charge as a line item to the invoice. You do not have a delivery charge in the product catalog. You need to addthe delivery charge as a line in the invoice. What should you click first?
A. Get Products
B. Write-in Product
C. Use Current Pricing
D. Recalculate
Answer: B

 


MB2-712 Microsoft Dynamics CRM 2016 Customization and Configuration

It is valid for the candidates to learn MB2-712 Microsoft Dynamics CRM 2016 Customization and Configuration exam topics below.

Configure Microsoft Dynamics CRM (25%)
Manage and implement Microsoft Dynamics CRM entities, entity relationships, and fields (27%)
Create and manage Microsoft Dynamics CRM solutions, forms, views, and visualizations (24%)
Implement business rules, workflows, and business process flows (24%)

Published: January 22, 2016
Languages: English
Audiences:IT professionals
Technology: Microsoft Dynamics CRM
Credit toward certification: Specialist

Share some Microsoft MB2-712 exam questions and answers below.

You are adding a sub-grid to the Account form that displays data from a custom entity related to the account. You need to identify which items you can use to display the data. Which two items should you identify? Each correct answer presents a complete solution.
A.a fist
B.a chart
C.a dashboard
D.an iFrame
Answer: B,D

You have a Dynamics CRM organization.You have a team named Team1. All of the members of Team1 have identical security roles.A user named User1 has a personal view to display the records owned by Team1.You need to ensure that all the members of Team1 can use the view.What should you do?
A.Instruct User1 to assign the personal view to the owner of Team1.
B.Instruct the owner of Team1 to configure the filter criteria.
C.Instruct User1 to assign the personal view to Team1.
D.Instruct User1 to configure the filter criteria.
Answer: A